Athena Packing and Refunds
Athena™ Refund Policy
We want you to love your new Athena narrow key digital piano. If for any reason you’re not completely satisfied, you can return your keyboard for a refund within 30 days of delivery. Here’s how it works:
1. Eligibility For Refund
* The keyboard must be in its original condition, free of damage or wear, and include all accessories and original packaging.
* Returns due to product defects will be fully refunded.
2. How To Initiate A Return
* Contact us at info@narrowkeys.com with your order number and reason for the return.
* Once approved, we’ll provide a prepaid return label (for defective items) or return instructions for all other returns.
3. Refund Timeline
* Refunds will be processed within 5–10 business days of receiving the product in our warehouse. Refunds will be issued to your original payment method.
4. Exclusions
* Items showing wear or damage are not eligible for a refund. Digital items like bundled software or lessons may not be refundable once accessed.